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Managed Services Support for government organization

Tech Stack

The Client

The Client

This client is an organization created and run by the Government of India along with the state Governments. It is a statutory body under the Ministry of Consumer Affairs, Food and Public Distribution, Government of India. It is one of the largest Corporations in India and probably the largest supply chain management in Asia(second in the world). It operates through five Zonal offices and 24 Regional offices. Each year, the organization purchases roughly 15 to 20 percent of India’s wheat output and 12 to 15 percent of its rice output.

The Objective

HIPL implemented the (Oracle) Engineered System architecture at the client site, after which we were required to set up a team of experts to proactively monitor and ensure optimal performance of the entire tech stack. This included the server hardware, the operating systems, database nodes, network infrastructure, middleware, load balancers, application nodes, proxies, and web servers. We were required to provide round the clock managed IT services and support, while ensuring maintenance of environment and evolving security standards.

The architecture includes the following components:

  • Oracle Enterprise Linux OS
  • Oracle ASM Storage Management
  • Oracle Enterprise Database (11g, 12c)
  • Oracle Advanced Security / Transparent Data Encryption
  • Oracle WebLogic Application Server
  • Oracle Forms & Reports
  • Oracle Enterprise Server Management
  • Oracle Application Express
  • Oracle Data Guard
  • Oracle HTTP Servers
  • Reverse Proxies
  • Load Balancers
  • SQL Developer

The Objective

The HIPL Edge

  • Weekly review of the hardware, space assessment, services, security settings, performance and operation, and health of the Oracle environment and applications, reporting their findings to the client.
  • Review and perform system tuning functions for the operating system, virtual management of the application environment, and Oracle tuning system.
  • Provide storage and space management tuning.
  • Review logs, system utilization, and system trace files & report on trends and observations.
  • Ensure backups (RMAN, export scripts) are functioning properly and Oracle’s rollback and control files are functioning, and restorations can be successful.
  • Security assessment of data, infrastructure and unauthorized access.
  • Database Administration support, including support for Oracle compiling issues with applications, user account and security management for the operating system and database applications.
  • Maintenance, monitoring and support of Virtual Machines.
  • Software Upgrades – Major and Minor versions
  • Diagnostic and Problem Resolution
    • 7x24x365 access to the Vendor’s technical support for assistance with diagnosing and problem resolution for the client’s entire database environment and / or custom database applications.
    • Using Oracle Enterprise Manager, the vendor will work with the client to monitor, configure the OEM environment, and respond to alerts and environment issues.
  • Ad-hoc managed services support requests, planning assistance, and knowledge transfer.

The Outcome

The timely renewals of the managed service support contract are an indication that we added business value; and here are some of the reasons how the client benefitted from the relationship. The architecture includes the following components:

  • Oracle Database Patching.
  • Technical training to on-site IT staff.
  • Implementation and support of key 3rd party applications.
  • Proactive Security – Best Practice.
  • Ability to resolve issues and maintain SLA.

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Heuristics Informatics Pvt. Ltd. (HIPL) is an IT Product Specialist and Application Service Provider delivering emerging technology solutions for enterprise digital transformation. With over 2 decades of serving a global audience, providing agile IT services & solutions, and a portfolio replete with star studded projects, we deliver customer satisfaction on priority. We have a proven expertise in applying innovation and excellence to offer the best possible IT solutions to real world business problems.

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