Managed Services

HIPL Services are designed to help an organization lower IT costs while improving the overall performance of the systems that are supporting their business. We have a flexible approach which includes teams that work on-site, remotely or an arrangement of both driven off each customer’s distinct needs.

As we engage with our customers deeply, our Professional Services team offers services which include:

Application Support

HIPL is recognized as an Oracle partner with immense commercial expertise in the implementation of a variety of products within the Oracle E-Business Suite. HIPL strives to provide low risk, high quality, cost effective Oracle implementations. We design, develop, integrate and deploy sophisticated business process solutions, incorporating best business practice and methods. We have closely aligned with the Oracle technology roadmap of building new know-hows and integrating new applications into its own core product offerings.

Our services include:
  • Blended cost structure based on Global Delivery model
  • Strong E-Business Suite technical & functional expertise
  • Designed to meet the challenge of balancing strategic, high-value activities vs. ongoing support & maintenance
  • Measurable, performance-based Service Level benchmarks or flexible project staff augmentation
  • Dedicated staff to leverage site-specific knowledge
  • Complete end-to-end support, integrated with your team
  • ITIL-based, best practice methodology
  • Oracle E-Business Suite Installation and Upgrade services
  • Oracle E-Business Suite extension and module implementation
Oracle DBA Support

HIPL DBA Support Services our custom-made to suit your specific needs, including fixed pricing to help reduce cost and risk. Our objective is to proactively avoid Database outages, and provide input to help guide your database strategy in line with your business goals. Avoid any system outages through database glitches with our personalized hands-on health checking service which guarantees a regular expert database check and reporting.

Professional DBA services offering for Oracle includes remote administration, support, troubleshooting and consulting services for Oracle Database 8i, 9i, 10g and 11g, Real Application Clusters 9i, 10g and 11g, Application Server 9i, 10g and 11g and E-Business Suite 11i and R12.

HIPL services include:
  • Stabilization of database environments
  • Upgrade Advisory Services
  • Installation & Upgrade of databases
  • Up to 24*7 Database Services
  • Capacity planning
  • Support a Range of Technologies
  • Disaster recovery solutions
  • Database Migrations
  • Database Conversions
  • Strategic Technology Planning
  • Data Network Design & Engineering
  • Capacity Planning
  • Oracle Server Layout and Planning
  • Oracle software Installation and Configurations
  • Oracle database optimization, Performance and Tuning
  • Backup and Recovery Strategies and Configurations
  • Oracle Server security and logins management
  • Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID) and Active Directory integration
  • Oracle Real Applications Cluster (RAC), High Availability (HA) and Maximum Availability (MAA) Configurations
  • Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Configurations
  • Data Replication Strategies, Distributed database, Advanced Replication and Streams Replication
  • Data Extraction Transformation and Loading (ETL) Strategies
Engineered Systems Support

HIPL EXA expert team provides Advance monitoring and issue resolution services across the entire EXA stack that help maximize uptime of mission critical environments and increase the efficiency of your IT.

Our comprehensive, enterprise-ready Oracle EXA support helps you get the best of your Oracle Engineered system investment and consistently accomplish your business aims. Get remarkable technical expertise from our world-class support organisation who monitor your system 24/7. When your business needs beyond basic monitoring, rely on our service team to provide you with an integrated and consistent support while having a single point contact person for accountability.

We can provide the following services within our support service packages

Exadata, Exalogic & ZFS Storage Appliance Performance Monitoring and Maintenance 24×7
  • Stabilization of database environments
  • Upgrade Advisory Services
  • Installation & Upgrade of databases
  • Up to 24*7 Database Services
  • Capacity planning
  • Support a Range of Technologies
  • Disaster recovery solutions
  • Database Migrations
  • Database Conversions
  • Strategic Technology Planning
  • Data Network Design & Engineering
  • Capacity Planning
  • Oracle Server Layout and Planning
  • Oracle software Installation and Configurations
  • Oracle database optimization, Performance and Tuning
  • Backup and Recovery Strategies and Configurations
  • Oracle Server security and logins management
  • Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID) and Active Directory integration
  • Oracle Real Applications Cluster (RAC), High Availability (HA) and Maximum Availability (MAA) Configurations
  • Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Configurations
  • Data Replication Strategies, Distributed database, Advanced Replication and Streams Replication
  • Data Extraction Transformation and Loading (ETL) Strategies
I/O Resource Management
  • Enabling & Monitoring Intradatabase Resource Management
  • nabling & Monitoring IORM for Multiple Databases
Optimizing Database Performance with Exadata
  • Monitoring Flash Memory Usage
  • Monitoring Compression Usage
  • Monitoring Index Usage
  • Database provisioning and cloning/refresh
  • Exalogic Database Access via Active GridLink
Backup Monitoring of Database Machine
  • Monitoring Backups to ZFS Storage appliance
  • Regular monitoring of backups and backup processes
  • Backup and Recovery of Database Machine Software
Monitoring and Maintaining Exadata & Exalogic
  • Using InfiniBand Diagnostic Utilities
  • One-off Patching and Updating
  • Quarterly Patching (Onsite)
  • Maintaining Exadata Software
  • Maintaining Weblogic Server Software
  • Maintaining Database Server Software
  • Maintaining Other Software
Patching Activities for Engineered Systems
  • Reviewing new patches as they are released
  • Performing Impact Analysis of Patches
  • Reporting to client on criticality & urgency of patches
  • Applying one-off patches as necessary and regular patches bi-annually