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Managed Services

From IT infrastructure and device-centric services to continuous, regular management, maintenance and support, Heuristics Informatics offers expert managed IT services and DevOps services across industry verticals. We deliver managed services, such as network, application, infrastructure, and security, via regular support and active administration on customers’ premises.

Managed IT services and DevOps services 

Managing Everything About Your IT Environment

HIPL managed services is a one stop solution for enterprises looking to outsource their IT requirements. We offer support to your IT infrastructure, while proactively monitoring your enterprise network, minimizing IT bottlenecks, and troubleshooting issues that come up on your systems. HIPL’s managed IT services portfolio includes any combination of systems and platforms, from Cloud Infrastructure, On-Premises & Hosted Servers, and any tier of the technology stack, like Storage, OS, Database, Middleware, Applications, Cloud Services and DevOps consulting services. IT Infrastructure Managed Services help customers realize business value by enabling them to focus on strategic and tactical business processes & operations, while we manage their IT requirements.

The HIPL Managed Services offerings

We deliver 24*7 management of your IT environment. Enterprises need managed service providers because they negate risks. AT HIPL, we consistently monitor your IT infrastructure, while keeping them updated and well maintained. Right from Managed Database Support, Managed Cloud Services, IT Infrastructure Managed Services, DevOps Managed Services, to managing your day-to-day application and system support, HIPL’s team of experts shall manage IT well for you!

The DevOps Consulting Services experts in our team, collaborate with your team either on-site or remotely using a secure delivery framework, transparent processes, and up-to-the-minute reporting to better manage your IT services.

Managed Database Support Services

HIPL provides independent, managed services support that address Oracle Database maintenance concerns while delivering higher ROI on current Oracle Database releases. Whether you need full-time database support, specific expertise, or DevOps consulting services, our database support team has the tools to manage, maintain, support, and administer your Oracle environments around the clock, or whenever you need us. This involves DevOps services and solutions that proactively monitor and keep your database optimized and issues are addressed before they become problems.

We offer DevOps as a service, to avoid system outages due to database glitches. With our personalized hands-on health checking service, we guarantee regular expert database check and reporting. We provide end-to-end managed services support for your business-critical databases, including Oracle, Microsoft SQL Server, MySQL, Cassandra, and MongoDB. Some of the support services are:

  • Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Monitoring
  • Oracle database Optimization, Performance and Upgrade and Migration to cloud
  • Database Backup and Recovery Monitoring and Recovery testing
  • Oracle Server security and logins management
  • LDAP, OID and Active Directory integration maintenance and monitoring
  • Oracle RAC Management and planned testing
  • Testing and deployment of Patches
  • Manage and Monitor CPU, Memory, Storage utilization
  • Work with Oracle Support to resolve Oracle Product bugs and issues.
  • Oracle Server security and logins management
  • Issue troubleshooting, Resolution and Root Cause Analysis
 Managed database support and DevOps consulting services

Managed Fusion Middleware/BI Services

We deliver immediate, 24×7 management of Oracle Fusion Middleware. HIPL offers Middleware Management as a part of an application management function to support your customizations and addresses interoperability issues.

With HIPL, you receive support from experienced Oracle support engineers who can manage your existing IT infrastructure for as long as they are part of your business process. We deliver IT infrastructure managed services for Oracle Fusion Middleware Technology Stack covering:

Managed services for Oracle Fusion Middleware 
  • Identity Management
  • WebCenter Portal
  • Content Management
Our FMW support services include pro-active monitoring, performance optimization, Single Sign-On user management, access troubleshooting and portal maintenance. Engage HIPL expert managed IT services to consolidate your middleware infrastructure at lower costs, streamline day-to-day middleware management and achieve operational efficiencies to create an agile and efficient enterprise.

Managed Engineered Systems

HIPL offers advanced monitoring and issue resolution services across the EXA stack that help maximise uptime of mission critical environments and enhance the efficiency of your IT services. Our team of experts manage and maintain Oracle Engineered Systems, unlocking the full potential of a company’s Engineered Systems investments while lowering risk, reducing downtime and maximizing availability.

We provide the following services within our support service packages

  • Exadata, Exalogic & ZFS Storage Appliance Performance Monitoring and Maintenance 24×7
  • I/O Resource Management
  • Optimizing Database Performance with Exadata
  • Backup Monitoring of Database Machine
  • Monitoring and Maintaining Exadata & Exalogic
Oracle Engineered Systems to reduce downtime

Oracle EBS & Fusion Apps Managed Services

The Application Support Services team at HIPL, provides strategic execution and functional delivery support to help you maximize the value of your Oracle Application functionalities. We provide proactive application guidance, operational support, and maintenance like timely bug fixes, root-cause analyses, and permanent fixes to any issues that may arise. Following are few of our services highlights:
Oracle EBS and Fusion apps
  • Functional/SME Support
  • Technical Support
  • BI publisher, Oracle Reports support & troubleshooting
  • Oracle E-Business Suite/ PeopleSoft Cloning and Patching
  • Concurrent Processing Configuration and Monitoring
  • Notification Mailers Configuration and Monitoring
  • Third party Integration/interface management

Managed Cloud Services

We perform partial/complete management of a client’s cloud platform, including migration, maintenance, and optimization. By using HIPL’s managed cloud services, you can ensure that your cloud resources run efficiently. Outsourcing your cloud management to us ensures expert cloud management while avoiding new hiring and training costs. Choose any cloud platform from Oracle, AWS, Azure, or Google, and we can serve you 24×7 through effective resource utilization.
  • Rapid cloud deployments configured and tailored to your business needs
  • Enhanced compliance and cloud security
  • Scalable network and cloud storage
  • Scalability and agility with pay-as-you-go models
  • Continuous cloud monitoring and reporting
  • Efficient Infrastructure setup
  • Business continuity
  • Cloud migration services
  • Backup and disaster recovery
With our cloud managed services, your critical cloud-based systems are always secure, available, and highly performant.
Managed Cloud Services and Solutions

Managed DevOps Consulting Services

With HIPL, get agile DevOps services to deploy updates that respond to the needs and development of your business. Whether you are planning to adopt DevOps services and solutions for the first time or scale it across your enterprise, our full suite of DevOps managed  services can help you choose the right strategy, tools, and skills to drive greater adoption. DevOps solutions help you achieve continuous integration and delivery, to ensure your business can effectively manage development, testing, and deployment as one seamless process, without any loss of time.

HIPL offers the best DevOps managed services and has a great level of expertise in delivering DevOps Consulting Services on Amazon Web Services (AWS) and Microsoft Azure environments. We provide DevOps as a service to development teams and businesses.

DevOps managed services

Here are five core benefits you will observe on hiring HIPL for DevOps Managed Services.

  • Renewed focus on the customers
  • United teams for faster product shipments.
  • Simplified development focus.
  • Introduction of automation to the development process.
  • Enhanced end-to-end responsibility.

Why HIPL Managed Services?

HIPL managed services benefits include the dedication, industry knowledge, and expertise of an entire IT department, which is focused on the delivery of your core business. Managed IT services enable you to stay focused on expanding your business’ core competencies, while HIPL manages your time consuming and complex IT infrastructure and services. Here is how HIPL managed services can help your business:
Managed IT Services to be focused on business expansion
  • Partnership focused engagement model
  • Differentiated support model for Engineered Systems, Database and Applications
  • 24x7 Performance Monitoring & Alerting
  • Monthly or Quarterly Health Checks
  • Pro-active Performance Tuning
  • Management Information Reporting
  • Continuous Maintenance and Automated Patching
  • Backup, DR, Hosting, Cloud-enablement, and security auditing
  • Site review and on boarding
  • Continuous integration and delivery process
  • Unmatched high-level data and system security.
  • Proactive approach to IT problems.
  • Future proofing IT services.
  • Predictable & Scalable Spending
  • Data Compliance Support
  • Single point of contact for each customer engagement
HIPL DevOps and managed services

Take Advantage of the HIPL
Managed Services

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Our Address (India)

India : Ground Floor, Infotech Centre,
            14/2 Milestone, Dundahera
            Old Gurgaon Road, Gurgaon,
            Haryana 122016

 

Our Address (USA)

USA :  702 Russell Avenue,
            Suite 310, Gaithersburg,
            MD 20850

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Heuristics Informatics Pvt. Ltd. (HIPL) is an IT Product Specialist and Application Service Provider delivering emerging technology solutions for enterprise digital transformation. With over 2 decades of serving a global audience, providing agile IT services & solutions, and a portfolio replete with star studded projects, we deliver customer satisfaction on priority. We have a proven expertise in applying innovation and excellence to offer the best possible IT solutions to real world business problems.

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