ORACLE NEWS Heuristics Informatics Pvt. Ltd wins FY 15 Oracle Engineered System partner of the Year Award

Managed Services

HIPL Services are designed to help an organization lower IT costs while improving the overall performance of the systems that are supporting their business. We have a flexible approach which includes teams that work on-site, remotely or an arrangement of both driven off each customer’s distinct needs.

As we engage with our customers deeply, our Professional Services team offers services which include:


  • Application Support
  • Oracle DBA Support
  • Engineered Systems Support

HIPL Application Support Services provide non-stop business developments throughout the entire application lifecycle. Partner with us to take on the challenge of running and extending your Oracle Applications optimally and efficiently. Streamline and maximize your application management processes efficiencies with our pioneering offerings, tools and methodologies.

The Application Support Services team provides strategic execution and functional delivery support to help you maximize the value of your Oracle Application functionalities. We provide proactive application guidance, operational support, and maintenance like timely bug fixes, root-cause analyses, and permanent fixes to any issues that may arise.

Increase your flexibility and focus on your key strategic business initiatives while we maintain your Oracle ERP with our functional and technical capabilities coupled with our award winning DBA and System Administration services.

Our services include:

  • Blended cost structure based on Global Delivery model
  • Strong E-Business Suite technical & functional expertise
  • Designed to meet the challenge of balancing strategic, high-value activities vs. ongoing support & maintenance
  • Measurable, performance-based Service Level benchmarks or flexible project staff augmentation
  • Dedicated staff to leverage site-specific knowledge
  • Complete end-to-end support, integrated with your team
  • ITIL-based, best practice methodology
  • Oracle E-Business Suite Installation and Upgrade services
  • Oracle E-Business Suite extension and module implementation

HIPL DBA Support Services our custom-made to suit your specific needs, including fixed pricing to help reduce cost and risk. Our objective is to proactively avoid Database outages, and provide input to help guide your database strategy in line with your business goals. Avoid any system outages through database glitches with our personalized hands-on health checking service which guarantees a regular expert database check and reporting.

Professional DBA services offering for Oracle includes remote administration, support, troubleshooting and consulting services for Oracle Database 8i, 9i, 10g and 11g, Real Application Clusters 9i, 10g and 11g, Application Server 9i, 10g and 11g and E-Business Suite 11i and R12.

HIPL services include:

  • Stabilization of database environments
  • Upgrade Advisory Services
  • Installation & Upgrade of databases
  • Up to 24*7 Database Services
  • Capacity planning
  • Support a Range of Technologies
  • Disaster recovery solutions
  • Database Migrations
  • Database Conversions
  • Strategic Technology Planning
  • Data Network Design & Engineering
  • Capacity Planning
  • Oracle Server Layout and Planning
  • Oracle software Installation and Configurations
  • Oracle database optimization, Performance and Tuning
  • Backup and Recovery Strategies and Configurations
  • Oracle Server security and logins management
  • Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID) and Active Directory integration
  • Oracle Real Applications Cluster (RAC), High Availability (HA) and Maximum Availability (MAA) Configurations
  • Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Configurations
  • Data Replication Strategies, Distributed database, Advanced Replication and Streams Replication
  • Data Extraction Transformation and Loading (ETL) Strategies

HIPL EXA expert team provides Advance monitoring and issue resolution services across the entire EXA stack that help maximize uptime of mission critical environments and increase the efficiency of your IT.

Our comprehensive, enterprise-ready Oracle EXA support helps you get the best of your Oracle Engineered system investment and consistently accomplish your business aims. Get remarkable technical expertise from our world-class support organisation who monitor your system 24/7. When your business needs beyond basic monitoring, rely on our service team to provide you with an integrated and consistent support while having a single point contact person for accountability.

We can provide the following services within our support service packages

Exadata, Exalogic & ZFS Storage Appliance Performance Monitoring and Maintenance 24×7

  • Proactively Monitoring Exadata with Metrics
  • Proactively Monitoring Exalogic with Metrics
  • Proactively Monitoring Exadata Cells with Alerts
  • Proactively Monitoring Exalogic Compute Nodes with Alerts
  • Monitoring ZFS Storage Appliance with alerts
  • Monitoring Exadata Cells with Active Requests
  • Monitoring SQL Execution Plans & Smart Scan Execution Plans
  • Monitoring Exadata from Your Database, Monitoring Exadata with Wait Events
  • Automated Cell Maintenance Operations
  • Proactive monitoring and analysis of Trends and Events
  • Performance availability and reporting
  • Monitoring Exalogic & ZFS device status and health
  • Utilizing built-in diagnostic utilities to monitor and manage system status
  • Performance tuning and capacity planning on proactive basis

I/O Resource Management

  • Enabling & Monitoring Intradatabase Resource Management
  • Enabling & Monitoring IORM for Multiple Databases

Optimizing Database Performance with Exadata

  • Monitoring Flash Memory Usage
  • Monitoring Compression Usage
  • Monitoring Index Usage
  • Database provisioning and cloning/refresh
  • Exalogic Database Access via Active GridLink

Backup Monitoring of Database Machine

  • Monitoring Backups to ZFS Storage appliance
  • Regular monitoring of backups and backup processes
  • Backup and Recovery of Database Machine Software

Monitoring and Maintaining Exadata & Exalogic

  • Using InfiniBand Diagnostic Utilities
  • One-off Patching and Updating
  • Quarterly Patching (Onsite)
  • Maintaining Exadata Software
  • Maintaining Weblogic Server Software
  • Maintaining Database Server Software
  • Maintaining Other Software

Patching Activities for Engineered Systems

  • Reviewing new patches as they are released
  • Performing Impact Analysis of Patches
  • Reporting to client on criticality & urgency of patches
  • Applying one-off patches as necessary and regular patches bi-annually